Creating your first doc

Docs in HelpWP are a custom WordPress post type called helpwp_doc. Authoring is identical to writing a regular post or page: same editor, same media library, same revisions.

Add a new doc

1. Go to HelpWP -> Docs -> Add New (the menu sits inside the HelpWP top-level menu).
2. Enter a title. The slug is derived from the title and forms the last segment of the URL.
3. Write the body. Both the block editor and the classic editor are supported.
4. Pick one or more Topics in the right-hand sidebar (these are the chapters of your knowledge base).
5. Optionally pick a Product if you have multiple product lines on the same site.
6. Set a Featured Image if you want a thumbnail in the docs archive.
7. Click Publish.

Drafting and revisions

Docs are full WordPress posts: you get Save Draft, scheduled publishing, Preview, and the standard revision history under Document -> Revisions.

Reordering docs inside a topic

The doc list screen has a Order column. Set a numeric order on each doc to control the sequence within its topic. Lower numbers come first; ties are broken by publish date.

Where the doc shows up

A published doc appears:

• In the docs archive page (the page hosting
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  ).
• Under each of its topics on the topic archive (e.g. /docs/setup/).
• At its own permalink, built from the structure picked under Settings -> Docs -> Permalink.
• In the AI knowledge base, after you click Sync in the AI tab. The chatbot and auto responder do not see new or edited docs until you sync.