HelpWP ships two core modules: Docs (knowledge base) and Tickets (client support). Either one can be turned off if you do not need it.
Where the toggle lives
- Go to HelpWP -> Settings.
- Open the General tab.
- The Modules section has two checkboxes:
- Knowledge Base (Docs)
- Support Tickets
- Untick the module you do not need and Save Changes.
At least one module must remain active. The settings page enforces this; trying to disable both will silently keep at least one on.
What happens when a module is disabled
- Docs disabled: the Docs tab disappears from the HelpWP settings menu, the docs archive shortcode still renders but shows nothing, and admin sub-menus for Docs / Topics are hidden. Existing doc posts are not deleted; you can re-enable the module later and they reappear.
- Tickets disabled: the Tickets and Emails tabs disappear, ticket shortcodes render an empty container, and notification emails are not sent. Existing tickets are kept in the database.
The AI module (chatbot and auto responder) is configured separately under the AI tab and is independent of these two checkboxes. It is also entirely optional.
A pure docs site, or a pure ticket system
HelpWP is built so that turning a module off leaves no half-implemented UI behind. If you only want a knowledge base, untick Tickets. If you only run a ticket queue, untick Docs. The admin menu collapses accordingly.
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