The chatbot, the auto responder, and the Sync button all talk to the HelpWP RAG service at ai.easysuite.org. Before any of them work you need to register the site once and verify your email.
Register
- Go to HelpWP -> Settings -> AI.
- In the AI Connectivity card, fill in:
- Name – your name (used as the technical contact for the site).
- Email – a working address you can read mail at.
- Click Register.
HelpWP calls POST /wp-json/helpwp/v1/ai/register on your own site, which forwards the request to the RAG service. The service issues a site key for your site and queues a verification email.
Verify
- Open your inbox; you should receive an email with subject “Verify your HelpWP site” within a minute or two.
- Click the verification link, or copy the code and paste it into the Verify field on the AI tab.
- The AI Connectivity card flips to a green Verified state.
The verification link / code expires after a short window. If it expires, click Resend on the AI tab to issue a new one.
What you get once verified
- A unique site key, stored in the
helpwp_settings[ai][credentials]option. - Access to the Sync button (next doc) which feeds your knowledge base to the RAG service.
- Access to the chatbot embed code under Chatbot in the AI tab.
- Access to the auto-responder configuration under Auto Responder in the AI tab.
Privacy
The RAG service stores the documents you sync (their titles and bodies), the chatbot and auto-responder calls (with relevance scores), and the site key. It does not receive WordPress users, ticket clients, or any data outside the docs you explicitly sync and the questions sent to /ask and /respond.
Removing the site
If you ever want to disconnect, click Disconnect in the AI Connectivity card. The site key is revoked, the chatbot will refuse subsequent requests, and synced docs are deleted from the RAG vector store.
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