The AI features (chatbot, auto responder, doc sync) are tied to a site key issued by the HelpWP RAG service when you first registered. You can disconnect this binding at any time, and re-register later if you want.
Why disconnect
- You are migrating to a self-hosted RAG backend.
- You are decommissioning the site.
- You suspect the site key has been leaked and want to invalidate it.
- You are switching the email contact and want a clean re-register.
How to disconnect
- Go to HelpWP -> Settings -> AI.
- In the AI Connectivity card, click Disconnect.
- Confirm in the prompt.
The plugin clears the locally-stored site key, the chatbot embed snippet shows a placeholder for the missing key, and the auto-responder cron job stops scheduling new replies. On the RAG side, the site key is revoked, all synced docs are deleted from the vector store, and any future request signed with that key returns 401.
What is not deleted on disconnect
- Your WordPress docs themselves (they live in
wp_posts). - Your ticket data.
- Your auto-responder settings (delay, threshold, author name) – they remain saved, just inert until you reconnect.
- Past chatbot / auto-responder logs visible in AI -> Chatbot Logs / AI -> Auto Responder Logs.
Re-registering
After a disconnect, the AI Connectivity card returns to the registration form. Fill in name and email and click Register as you did the first time. You will receive a fresh verification email; click the link to activate the new site key.
The new site key is different from the old one. If you embedded the chatbot using the paste-the-snippet route, the snippet on the customer site needs to be updated. If you used the Download Plugin route, re-download and re-install the plugin on the customer site.
Re-syncing after reconnect
A fresh registration starts with an empty vector store. Click Sync under AI -> Feed AI to re-feed your knowledge base. There is no shortcut to “carry over” the previous site’s index – it lived under the old site key, which is now invalid.
When not to disconnect
If you are just changing the agent name or color of the chatbot, you do not need to disconnect. Update the relevant fields in the Chatbot section and re-download / re-paste the snippet. Disconnecting is only for revoking the site key.
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